Customer Operations and Insights Manager

Join Syngenta as a Customer Operations and Insights Manager and lead the charge in delivering exceptional customer experiences across our operations in Bali. In this pivotal role, you will oversee customer-facing processes, drive data-driven insights, and ensure our customers receive the highest level of service. This is your opportunity to make a tangible impact on our customer satisfaction and operational efficiency.

Based in Bali, you will be part of a dynamic team dedicated to supporting our agricultural solutions. You'll work closely with Sales, Marketing, and Customer Service teams to streamline processes, identify opportunities for improvement, and leverage data analytics tools like Tableau and Power BI to inform strategic decisions. With a focus on continuous improvement and innovation, this role offers significant growth potential and the chance to work in a vibrant and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Oversee and optimize customer-facing processes to enhance efficiency and customer satisfaction.
• Lead the collection, analysis, and interpretation of customer data using tools such as Tableau and Power BI.
• Develop and implement strategies to improve customer service and operational performance.
• Collaborate with cross-functional teams to identify and address customer pain points and opportunities.
• Monitor key performance indicators (KPIs) and provide regular reports on customer operations and insights.
• Drive initiatives to enhance customer experience through data-driven decision-making.
• Ensure compliance with company policies and industry regulations.
• Foster a culture of continuous improvement and innovation within the customer operations team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in customer operations, data analysis, or a similar role.
• Proven track record of leading customer-facing processes and driving operational improvements.
• Strong analytical skills with experience using data analytics tools like Tableau and Power BI.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Certification in customer service management or a related field is a plus.
• Familiarity with agricultural industry operations and customer needs is a significant advantage.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

🛠️ Keahlian

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