Cashier / Guest Relations Officer (GRO)

Join Puri Group, a leading name in the hospitality and tourism industry, as a Cashier / Guest Relations Officer (GRO) in Jakarta Raya. This is a fantastic opportunity to be part of a dynamic team dedicated to delivering exceptional guest experiences. In this role, you'll handle daily transactions, manage guest inquiries, and ensure a seamless checkout process for our valued customers.

Puri Group has been a trusted name in the industry for over a decade, known for its commitment to quality and customer satisfaction. Located in the heart of Jakarta Raya, our hotels and resorts offer a unique blend of modern amenities and warm hospitality. As a Cashier / GRO, you'll be the first point of contact for our guests, making their stay memorable and enjoyable.

📋 Tanggung Jawab Pekerjaan

• Handle daily cash transactions and manage guest payments using POS systems like Sage and QuickBooks.
• Process check-ins and check-outs efficiently, ensuring accurate billing and receipts.
• Provide excellent customer service by addressing guest inquiries and resolving issues promptly.
• Monitor and maintain cash registers, ensuring accurate and up-to-date records.
• Assist with inventory management and restocking supplies as needed.
• Collaborate with the front desk team to ensure smooth guest operations.
• Uphold the hotel's policies and procedures, ensuring compliance with industry standards.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a cashier or guest relations role in the hospitality industry.
• Proficient in using POS systems like Sage and QuickBooks.
• Strong communication and interpersonal skills to handle guest inquiries effectively.
• Attention to detail and the ability to work under pressure in a fast-paced environment.
• Basic knowledge of inventory management and restocking procedures.
• Familiarity with hotel policies and procedures.
• Ability to work well in a team and collaborate with other departments.
• Must be able to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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