Lounge Supervisor - Premium Hospitality Leadership Role

Join our dynamic hospitality team as a Lounge Supervisor in Semarang, where you’ll lead with excellence and elevate guest experiences to new heights. This is a unique opportunity to oversee a premium lounge environment, ensuring impeccable service, operational efficiency, and a welcoming atmosphere. With a focus on creating memorable experiences, you'll manage a team of staff and ensure our lounge meets the highest standards of hospitality.

At Pengiklan Anonim, we pride ourselves on delivering exceptional service and fostering a culture of continuous improvement. As a Lounge Supervisor, you'll have the chance to work in a vibrant and bustling city, where your leadership will make a tangible difference in guest satisfaction and operational success.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the lounge, ensuring high standards of cleanliness and presentation.
• Manage and train a team of staff to deliver exceptional customer service.
• Monitor inventory levels and ensure timely restocking to maintain a well-stocked lounge.
• Coordinate with the kitchen and other departments to ensure smooth service operations.
• Handle guest inquiries and complaints professionally and efficiently.
• Ensure compliance with health and safety regulations.
• Monitor and report on lounge performance metrics to identify areas for improvement.
• Participate in staff meetings and contribute to the development of the lounge's service standards.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a supervisory or management role within the hospitality industry.
• Proven ability to lead and manage a team effectively.
• Strong knowledge of lounge operations, including food and beverage service.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems such as Micros, NCR, or similar.
• Ability to work well under pressure and in a fast-paced environment.
• Certification in hospitality management or a related field is a plus.
• Fluency in English is a plus, but not required.

🛠️ Keahlian

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